Tag Archives: inefficiencies

The waiting game …….

At least 10 phone calls to USPS before they finally confessed they lost my documents. Not before transferring me back and forth to at least 8 representatives.

Have probably spent at least 30-50hours on hold with USCIS, again transferring me back and forth, telling me to call back in 7 days, call back in 14 days, call back in 30 days and still nothing at the end.

USCIS and USPS are my two favorite government agencies in the world.

Oh wait, I’ll soon have to deal with the DMV too.

I love AMERICA so so much.

If this was back home, I would have found a way to get my documentation in less than 1.5 years.

This is plain ridiculous.

What frustrates me the most is everybody just wants to transfer you somewhere else, or make you put down the phone and call back again. I think its because their efficiency rating is measured on how many calls they ‘solve’ per hour. Nobody is willing to listen patiently to whats going on, the moment they get a sign they can transfer you away, they do it.

They need an overhaul of they way they solve problems of their customers in these government agencies. I mean losing such important paperwork of mine is such a big deal that they seem to treat it so lightly. Those documents that have been lost in the mail, it could land in bad hands and my entire identity could be stolen. I mean, the lack of empathy and apologetics is forgivable but come on at least just do your bloody job and fix the problem!!!!!!

I’m beginning to think that, it is way easier for Kris to get a PR in Singapore, than for me to get my paperwork settled and maybe find a job here. Maybe its a sign that we should move back home. America frustrates me.

We called USCIS back again (the 2nd time that afternoon) and the ‘supervisor’ told us that the previous agent had told us a mis truth and that they WILL NOT resend the pass to us just made us fly off the handle. We requested to speak to the manager and we were told that they might get back to us in maybe 24 hours. Apparently, we need to refile the entire process, which means go back 4 months before. I think Kris also about had it and that is the last straw for him to say, ‘Okay, my country has screwed around with you enough, lets pack our packs and go back to Singapore.’

So depending on what the ‘manager’ says tomorrow and depending on what his congressman can do for us. We might just decide to move back home. Honestly though, I do not have enough energy to continue this process any longer. Its such a battle to get simple things done. I’m exhausted in dealing with them, I cannot imagine myself continuing this process for the next 12 years or more if I want to get naturalized. I don’t think it seems worth it.